◆ DEPOSIT & PROTECTION POLICY
STRIPE-HELD ESCROW.
REAL DISPUTE RESOLUTION.
Deposits processed through Ranch Hero are held in Stripe escrow until both parties confirm delivery. We have a record of every listing, every message, every transport — and we stand behind them.
KEEP EVERYTHING ON RANCH HERO
Scammers always try to move conversations off-platform — to personal email, Facebook DMs, WhatsApp, or cash payment apps. The moment you move off Ranch Hero, we lose the ability to protect you. If a seller asks you to pay via Zelle, Venmo, or cash and skip our platform — that's a red flag, and we want to know about it. Report it here.
◆ WHAT'S COVERED
COVERAGE MATRIX
Ranch Hero protection applies to transactions completed through the platform. Off-platform deals are out of scope.
Seller identity fraud
COVEREDA listing posted by someone using a fake identity. All sellers verify government ID before listing.
Misrepresented animal
COVEREDAnimal arrives significantly different from the listing — different color, age, sex, or health condition.
Fake registration papers
COVEREDRegistration papers submitted to Ranch Hero are verified against breed-registry records before listing approval.
Non-delivery after deposit
COVEREDSeller takes a deposit and becomes unresponsive. Deposits processed through Ranch Hero are held in Stripe escrow until both parties confirm delivery.
Undisclosed health issues
COVEREDAnimal arrives with a pre-existing health condition not disclosed in the listing.
Buyer's remorse
NOT COVEREDYou changed your mind after purchase. This is a transaction between you and the seller.
Price disagreements after agreed sale
NOT COVEREDParties agreed to a price and the transaction completed. Price renegotiation post-sale is not covered.
Transactions conducted off-platform
NOT COVEREDIf you moved the conversation to Facebook, Venmo, or personal cell — Ranch Hero has no record and cannot help.
◆ THE DISPUTE PROCESS
IF SOMETHING GOES WRONG
Here's exactly what happens — and how fast.
Contact the seller first
Day 0–1Most issues resolve faster when you contact the seller directly through Ranch Hero messaging. Give them 24 hours to respond.
File a dispute
Within 72 hrs of deliveryIf the seller is unresponsive or you can't reach agreement, file a formal dispute through your transaction page. Include photos and a description of the issue.
Ranch Hero investigation
3–7 business daysWe review the listing, all messages, transport documentation, and your evidence. Both parties may be asked for additional information.
Resolution
Within 10 business daysWe issue a finding: partial refund, full refund, or case dismissed. Sellers found to have misrepresented animals are flagged and may be removed.
FILE A DISPUTE
Something went wrong with a transaction. File a formal dispute and we'll investigate. You'll need your transaction ID and photos if applicable.
FILE A DISPUTEREPORT A LISTING
Think a listing is fake, misrepresented, or from a seller you've had problems with? Report it and we'll investigate before any buyer is harmed.
REPORT A LISTINGCONTACT SUPPORT
Have a question that doesn't rise to a formal dispute? Email our support team and we'll respond within one business day.
support@theranchhero.com◆ THE SAFEST WAY TO BUY
VERIFIED SELLERS.
DOCUMENTED ANIMALS.
REAL ESCROW.
Every protection we offer exists because buyers needed it.
BROWSE VERIFIED CATTLE